In 2015, Serena became an agency principal with Risk Concepts. As well as being an agency principal, Serena continues her role as a Client Advisor and Account Manager. Serena Campbell is responsible for the day-to-day needs of many of our clients, including handling claims, renewals, and a wide variety of inquiries/questions.
Serena started her insurance career with Risk Concepts in 2006 as a part-time Insurance Assistant. She quickly obtained her insurance license and became a full-time Commercial Lines Account Manager. Well-known for quality customer service, the Risk Concepts culture also strongly supports continued education. To that end, Serena has earned the Certified Insurance Service Representative (CISR) and the Commercial Lines Coverage Specialist (CLCS) designation.